Digital Boat Questions

Still have something else in your mind? Please contact us

Typically it takes about 5-6 business days for us to turn your boat into a graphic design. From there we estimate it takes around 1-2 weeks for us to print your design onto your apparel and ship it directly to you!

Sure! We do digital files only and email them directly to you here →

Certainly! Just add the image of your boat onto separate products and then add them to your cart. When you're on the cart/checkout page it will ask you for Order notes, feel free to clarify anything there. If you're having any issues, just email help@thecustomcaptain.com for support.

We ship worldwide! However our shipping rates vary by country and shipping promotions do not apply to international shipments.

Absolutely! We email you a proof of your artwork for you to approve before we print anything.

Our artists are pretty good. But often photos taken at night are difficult to get all of the details right. Here's a cheat sheet if you're not certain.

General

 We require all customers to purchase their digital artwork before placing their merchandise orders. However, you can proceed placing your merchandise order before you receive your digital artwork back. Just know that we can’t begin printing on it until you approve your design!

Right now it takes our artists ~5-7 days to complete your custom artwork design!

Sure can! Just upload your photo on our design page and our artists can capture every detail of your vehicle.

No sweat! We offer unlimited revisions and if after 3-4 revisions you’re still not happy, we offer 100% money back guarantee

Shipping & Returns

Due to the custom nature of the products we produce at Custom Captain, we are unable to offer returns. Your custom products are designed with care and are personal to your boat. If you're unhappy with your artwork, we offer unlimited revisions. Also, if you have any damaged products upon arrival we replace them 100% for free.

Depending on the product, once you submit your product orders and your artwork is finalized, production and shipping takes between 10-14 days to receive your products!

We source from 5 different suppliers to find the highest quality boat apparel on the market. Because of this, sometimes your orders may arrive in separate shipments.