Frequently Asked Questions

Due to the custom nature of the products we produce at Custom Captain, we are unable to offer returns. Your custom products are designed with care and are personal to your boat.

If you're unhappy with your artwork, we do offer unlimited revisions of your file.

Also, if you have any damaged products upon arrival we replace them 100% for free.

Processing and shipping times can vary depending on the product.

You submit your order with approved artwork, production and shipping typically takes between 10-14 days to receive your products!

This processing time allows us to make sure that the items you ordered look great and will last a lifetime. Some items can print and ship quicker, so keep an eye on your email for your tracking number!

We source from 5 different suppliers to find the highest quality boat apparel on the market. Because of this, sometimes your orders may arrive in separate shipments.

Unfortunately due to the custom nature of our products we cannot offer expedited processing and shipping.

We want to be sure that each item is produced with care, and expediting that process can cause quality issues. That being said, some items will ship quicker than others, so it's not uncommon for some items to arrive within 3-4 days of ordering.

We ship worldwide! However our shipping rates vary by country and shipping promotions do not apply to international shipments.

Unfortunately due to the custom nature of our products, we cannot offer refunds for sizing issues. However, each product has a size chart on the website so you can confirm which size is best for you!

It takes 5-7 days for our artists to digitally recreate your boat and send you your first proof.

From there, if you request revisions it is typically 2-3 days per revision, depending on complexity.

Please note: during peak holiday times delivery times can vary.

Typically it takes about 5-6 business days for us to turn your boat into a graphic design. This can vary if you have multiple revision requests. Typically it will take 5-10 days during the holiday season.

Once you have approved artwork, it takes 1-2 weeks for us to print your design onto your merchandise orders and ship it directly to you!

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